(4.5 / 5)4+ Ratings

Plivo Reviews

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Overall Rating

4.5

4 Reviews

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About Plivo

Plivo.com is the website of Plivo, a cloud communications platform that offers integrated voice and SMS capabilities for business applications. It provides APIs and software development kits (SDKs) to enable companies to power their apps with VoIP calling and text messaging, reaching over 190 countries. Key features include:

Programmable Messaging APIs: For sending and receiving text messages (SMS) and multimedia messages (MMS).
No-Code Flow Builder (PHLO): A drag-and-drop editor for designing automated communication flows based on triggers.
Volume Pricing: Starting at 200,000 units per month, with options for self-service and committed spend agreements.
Global Reach: Supporting communication in multiple languages and formats, including Unicode characters and rich media support.

Plivo is used by thousands of businesses worldwide to simplify and personalize customer communications.

Plivo Pros & Cons

Pros of Plivo:

Affordable Pricing: Plivo offers competitive pricing, making it a cost-effective option for businesses.
Easy Implementation: The platform is known for its intuitive interface and straightforward implementation process.
Comprehensive Documentation: Plivo provides well-written documentation and clear error codes, which facilitate easier integration and debugging.
Good Performance: The service delivers reliable voice and messaging services with minimal downtime.
Wide Selection of Phone Numbers: Plivo allows for a wide selection of phone numbers, including the ability to use regex for specific number combinations.
Built-in Customer Personalization Automations: Features like sticky sender and local match enhance customer messaging personalization.
Sensitive Data Protection: The platform includes features like phone number masking and routine message-body purging to protect sensitive user data.

Cons of Plivo:

Customer Support: Many users have reported issues with customer support, including long response times and inadequate support for complex issues.
Limited API Channels: Plivo currently only supports SMS and MMS, lacking integration with platforms like WhatsApp, social media, or web chat.
Account Blocking: There have been instances where accounts were blocked due to high request rates, although this has been resolved after verification.
UI for Logs: Some users have noted that the UI for logs could be improved, and logs could be kept for longer periods.

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Plivo Customer Reviews (4)

0/5

Adrienn Lörinc

Verified Buyer

Jul 26, 2024

Evrard Busque

Verified Buyer

Jul 25, 2024

Satsita Kishiev

Verified Buyer

Jul 22, 2024

Ethan Schofield

Verified Buyer

Jul 21, 2024

Plivo Customer’s Q&A

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Plivo Features and Benefits

Key Features and Benefits of Plivo:

Account Options:
- Self-service: No commitment, standard pricing, free basic support.
- Committed Spend Agreement: Guided implementation, premium support options, and discounted rates starting at $750 a month.
Messaging Platform:
- SMS API: Programmatically send and receive text messages, support for any character set, built-in support for GSM and Unicode characters, message queuing, long message concatenation, delivery report notification, opt-out handling, and SMS data redaction.
Voice Platform:
- VOICE API: Integrate voice calling into your applications, call forwarding, call recording, multiparty conference calling, voicemail, customized audio alerts, voice survey functionality, interactive voice response (IVR), text to speech, call transcription, and call transfers.
Customer Service Automation:
- Omnichannel Communication: Seamlessly switch between voice, live chat, SMS, MMS, email, and WhatsApp, or use multiple channels simultaneously from one screen.
- AI-Powered Chatbots: Leverage OpenAI-powered chatbots for handling tier-1 support queries and routine inquiries.
- Unified Agent Desktop: A clutter-free agent interface that allows agents to toggle between incoming customer calls or messages across all communication channels.
Infrastructure Reliability:
- Global Reach: Globally distributed points of presence (PoP) across regions, geographically distributed and monitored network operations centers (NOC) for 24/7 support, latency-free connectivity of less than 150 milliseconds to carriers and end phones, and optimized routing and uptime through an intelligent routing system.
Pricing Flexibility:
- Volume Discounts: Volume pricing starts at 200,000 units/month, with lower volumes available at standard pricing. Plivo saves customers 40% on outbound SMS, provides free inbound SMS, and offers 20% cost savings on calls to toll-free and local phone numbers.
Ease of Integration:
- Familiar REST APIs and XML Code: Easy to customize and implement, with extensive reference documentation and how-to guides, SDKs for browser and mobile apps, call insights, and debug logs for easier troubleshooting.
Advanced Features:
- Powerpack: Advanced SMS API functionality that ensures high deliverability and better open rates, connects and engages with customers using local phone numbers, and eliminates the need to worry about compliance regulations across the globe.

These features and benefits make Plivo a comprehensive cloud communications platform for simplifying and personalizing customer communications globally.

Plivo Pricing

Plivo offers a variety of pricing options, including:

Free Trial: Available for users to test the service.
Self-Service: No commitment, standard pricing, and free basic support.
Committed Spend Agreement: Guided implementation, premium support options, and discounted rates. These packages involve an annual contract starting at $750 a month.
Volume Pricing: Customized rates, guided onboarding, and premium support for high-volume users, starting at 200,000 units per month.
Pricing Plans:
- SMS API Platform: $0 per SMS received, $0.01 per SMS sent.
- Zentrunk - SIP Trunking: $0 per call received/minute, $0.01 per call made/minute.
- Voice API Platform: $0.01 per call received/minute, $0.01 per call made/minute.
- Local Numbers: $0.50 per month.
- Toll-Free Numbers: $1 per month.
- Short Code: $500 per month.

For detailed pricing information, visit https://www.plivo.com/pricing.

Plivo FAQs

Plivo Alternatives

Here are the top 10 Plivo alternatives based on the provided sources:

Twilio: Known for its versatile business communications software, Twilio offers scalable cloud communication platforms and supports 16 languages in its text-to-speech feature.
RingCentral: A well-known cloud phone system available in over 110 countries, RingCentral provides powerful APIs for voice, video, SMS/MMS, team messaging, fax, and more.
Telnyx: Offers a distributed infrastructure for unified connectivity with a global, private, multi-cloud IP network and intuitive APIs.
Bandwidth: A communications platform known for its flexibility, offering messaging, voice calls, and emergency services with extensive developer support.
Sinch: Provides customized text campaigns, chatbots, and voice bots for an innovative service.
MessageBird: Excels in providing an exceptional omnichannel communication experience, allowing businesses to integrate various communication channels and services into a single inbox.
Amazon SNS: A fully managed messaging service that enables seamless message delivery and robust notification capabilities, suitable for mobile app notifications, marketing campaigns, or critical alerting.
TextGrid: Offers innovative API messaging with features comparable to Twilio, making it a convenient and low-cost SMS competitor.
ClickSend: Provides SMS, MMS, Voice, Online Mail, Email, and Fax software with flexible APIs and 24/7 support, suitable for businesses of all sizes.
Zixflow: An all-in-one AI build platform designed to help businesses manage customer relationships, automate communication, and boost sales, with seamless integration with other tools.